1. Application of This Policy
This Policy applies to office furniture, cabinets, chairs, artificial plants and decorative products purchased from CUBICLE CREATIONS SDN. BHD.
All sales are generally final. Items are not returnable, refundable or exchangeable due to a change of mind, personal preference, incorrect measurement or an unsuitable colour selected by the customer.
Only requests that satisfy the conditions below will be considered.
2. Accepted Reasons
A customer may request a return, refund or exchange if:
- The merchant sent the wrong item, model, size, colour or variation.
- The product received does not match the specifications, description, features, dimensions or information advertised on the website.
- The item was spoiled, damaged or defective upon delivery.
- Delivery exceeded the timeframe stated in the Company’s Shipping Policy.
Eligibility will be determined after the customer’s order information and supporting evidence have been reviewed.
3. Measurements and Customer Selection
Before placing an order, customers should review:
- Product height, width and depth.
- Furniture materials and colours.
- Available space at the intended location.
- Doorway, corridor, stairway and lift access.
- Product quantity and selected variation.
- Assembly and installation requirements.
A product being too large, too small or unsuitable for the customer’s available space will not qualify when the measurements were accurately advertised.
4. Furniture Inspection
Desks, chairs and cabinets should be inspected before assembly or installation. Customers should confirm that the correct components, fittings and instructions have been received.
If visible damage, missing parts or an incorrect item is discovered, the customer should stop assembling the product and retain all packaging and components.
Damage caused by incorrect assembly, excessive force, unsuitable tools, dragging, impact, unauthorised modification or failure to follow instructions will not be considered a defect upon delivery.
5. Decorative Products
Artificial flowers and decorative plants may have minor differences in shape, positioning, texture and colour. These variations may result from product arrangement, photography, lighting or screen settings.
Minor differences that do not materially alter the product’s design or advertised features will not automatically be treated as defects.
Decorative products that have been cut, bent, painted, glued, permanently arranged or otherwise modified by the customer may not qualify for a claim.
6. Condition of Products
Products involved in a claim should remain in their received condition. Customers should keep:
- The original product packaging.
- Shipping label and courier packaging.
- Protective materials.
- Product labels and manuals.
- All fittings, components and accessories.
The customer should not repair, alter, assemble or dispose of any affected item before the Company has completed its review.
7. Supporting Evidence
A complete request must include:
- A clear and continuous unboxing video showing the unopened parcel, visible shipping label, external packaging, internal packaging and all products received.
- A clear video showing the first assembly, inspection or use of the item, where applicable.
- Clear photographs showing the full product and close-up views of any damage, defect, missing component, incorrect item or difference from the advertised information.
- The customer’s order number and a detailed explanation of the issue.
- Photographs of product labels, measurements, packaging or relevant components where requested.
- Any additional documents, videos or photographs requested by CUBICLE CREATIONS SDN. BHD.
The unboxing recording must begin before the parcel is opened and must continue without pauses, cuts, edited portions or missing sections.
8. Submission Within 24 Hours
All return, refund and exchange requests must be emailed to cubicle_creations@outlook.com within 24 hours of receiving the item.
The customer must provide the required order information, videos, photographs and supporting evidence within this period.
Requests received after 24 hours will not be accepted. Incomplete claims or requests without the required evidence will also be rejected.
9. Verification of Claims
CUBICLE CREATIONS SDN. BHD. will review:
- The confirmed order and selected variation.
- The advertised product description and dimensions.
- The condition shown in the unboxing video.
- Photographs of the reported damage or defect.
- Any relevant assembly or first-use evidence.
Additional photographs, measurements or videos may be requested when necessary. Submitting a claim does not guarantee approval.
10. Return, Exchange or Refund Outcome
If the request is verified and approved, the customer will be informed of the available resolution. Depending on the circumstances, this may include:
- Replacement of a damaged or missing component.
- Exchange for the correct product.
- Authorised return of the item.
- Refund of the approved amount.
Customers must not return furniture or decorative products without written authorisation. Unauthorised returns may be rejected.
This Policy is administered by CUBICLE CREATIONS SDN. BHD., Registration No. 202501015647 (1617062-U). All related requests must be submitted to cubicle_creations@outlook.com.